Warren Bennis and Burt Nanus,Leaders, 1985.

09/03/01

16

• Leaders lead by pulling rather than pushing;

• by inspiring rather than ordering;

• by creating achievable, though challenging, expectations and rewarding progress toward them rather than by manipulating;

• by enabling people to use their own initiative and experiences rather than by denying or constraining their experiences and actions. (page 225)

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Self-explanatory.